Privacy Policy

At First Line Medical Center, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, or interact with our healthcare services.

This policy applies to all information collected by First Line Medical Center and its affiliates, including information collected through our website, patient portal, online services, and any other digital platforms we operate.

Personal Information

We collect personal information that you provide directly to us, including:

• Name, address, phone number, and email address
• Date of birth and medical history
• Health information, including diagnoses and treatment records
• Insurance information and billing details
• Government-issued identification documents
• Emergency contact information

Automatically Collected Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your consent)
• Cookies and similar tracking technologies

We use your personal information for various purposes, including:

• Providing and maintaining our healthcare services
• Processing transactions and managing your accounts
• Verifying your identity and preventing fraud
• Complying with legal and regulatory requirements
• Communicating with you about your appointments and services
• Improving our products and services
• Health-related communications and reminders (with your consent)
• Quality assurance and patient safety

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in providing our services
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given us explicit consent to share your information
• Protection of Rights: To protect our rights, property, or safety, or that of our patients

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response procedures

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content
• Improve website functionality and performance

You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our services.

Our online services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us: